Purchasing an Online Only Phone

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  • Updated 4 days ago
What happens with my current phone if I purchase a new phone online? Am I still able to use my current phone without any issues? Once the new phone arrives, am I able to take it into a Koodo location to have it activated/current things transferred? Is it activated once it ships? Can I add on the plan I want online, or does that have to be done in store? I've never purchased a phone online before, all information regarding the process would be greatly appreciated.

Thanks!

Current Koodo Member
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Michelle Minshall

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  • Confused

Posted 4 days ago

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Dennis, Mobile Master

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You just need to take your sim card out and put it into the other phone for it to work.

Wait.... Are you a new customer or an exisiting koodo customer? Is your current phone a koodo phone?
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Michelle Minshall

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Yes to all of the above. I currently have the S6 and I want the Huawei P20 Pro. I also cant take the back of the S6 off so how would I do that? If I took it to the store would they be able to do that for me?
(Edited)
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Dennis, Mobile Master

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Use a paper clip
And the p20 should come with a sim extraction tool too
(Edited)
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Mats

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Your new phone will have one with it :)
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Michelle Minshall

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Perfect! I didn't even think of that! 

Thanks so much guys! 

Approximately how long do you think it will take for the phone to ship to me? 

I'm super excited!
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Paul Deschamps, Mobile Master

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3-5 days once the phone ships out. You'll receive an email when the phone ships with tracking
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Michelle Minshall

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Awesome!! Thanks Everyone!