purchased an LG G5 from another Koodo user who said that it was paid off, now the phone is blacklisted

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  • Updated 2 years ago
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Hello, I purchased an LG G5 from a Koodo user who said that it was paid off, now the phone is blacklisted because of a balance how can I have the blacklist taken off?
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Ahmed Kasim

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Posted 2 years ago

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Bernard, Official Rep

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Do you have a monthly account with us? Is it under the above name?
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Ahmed Kasim

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No, not currently but was looking to do so
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Ahmed Kasim

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I was told that their is a balance how do I find out if it was reported lost or stolen?
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Bernard, Official Rep

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Ahmed Kasim

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Ok, I checked it it says reported as lost or stolen, now how can i resolve this
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Bernard, Official Rep

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The only way is for you to seek refund from the seller or them removing it from the blacklist.
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Ahmed Kasim

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ok thanks