Purchased a new phone from Koodo online

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Hey folks! I purchased a new phone online from Koodo website and I'm wondering,Do I just put my simcard in it when it arrives? Do I call Koodo or go into a store when it arrives to have it activated? I've never bought a phone from Koodo this way before so I'm sure what has to be done when the phone is delievered!!
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Gerry Hanlon

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Posted 3 years ago

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Gerry Hanlon

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One more important question...I keep my plan and nothing changes I'm assuming?
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Timo Tuokkola, Mobile Master

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Assuming that you already have an active koodo sim card of the same size, you just put the sim card into the new phone, nothing else required. If the new phone takes a different size of sim then you will need to swap the new sim onto your account. You can do this via self serve. In either case your plan is unaffected.
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Gerry Hanlon

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Sweet Timo!! Thanks!!
Do you also happen to know how long it takes to deliever?
Also,Timo,How do I get the bonus gift for purchasing the phone online?
(Edited)
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Timo Tuokkola, Mobile Master

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Not sure on the delivery time. I know it used to be 3-5 business days, but that was before the website redesign and the relaunch of the webstore. Any bonus gifts should be mailed out separately, usually about 4-6 weeks after purchase.
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Gerry Hanlon

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Brilliant! Thanks so much for the quick response! Appreciated it Timo!
Can I ask how long it took for your phone?  I just ordered one online and I find I don't know exactly how or when it will be delivered...
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Melanie West

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I ordered mine on on the May 8th, 2017 and it arrived Monday, May 15th.  so I week
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Gerry Hanlon

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I ordered mine on a Friday and had it Wednesday of the following week. Factor in that it was the weekend and that's pretty quick.
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Brown Dale

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I just wanted to ask if I have a paid subscription with MLB at bat with my android phone can I still access my paid subscription on an iPhone?
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Timo Tuokkola, Mobile Master

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Your login credentials would be registered with mlb.com, so as long as the app exists for iPhone,(which it does), you should be able to sign in no problem.
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Brown Dale

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Thanks

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