PUK Code

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  • Updated 5 years ago
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How do I get the PUK code? :/ my bb broke, so I put my sim card into my moms old phone but it says I need a PUK code so I called them and they said they needed my number so I gave them it and they said it was in-valid so I couldn't get it that way :/
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Colin James Goodwin

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Posted 5 years ago

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MatB

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Call 1-866-995-6636 X6, let rep give you your PUK code to unlock your SIM
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Colin James Goodwin

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Ok, I will try that right now.
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Colin James Goodwin

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same thing happened.
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MatB

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If you tried wrong PUK code more than 10xtimes, unfortunately your SIM got deactivated forever, it's unusable,, you should buy new one.
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Zaphod Beeblebrox

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The PUK code didn't work?
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Colin James Goodwin

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They won't give me it, I can't contact support they keep saying my mobile number is in-invalid.
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Zaphod Beeblebrox

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Once the account is verified, all you need to do is mention that your phone is asking for the PUK code. Both tech support and customer service can give you that information.
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Colin James Goodwin

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Ok also, Will I need a self serve account? I didn't set one up and I don't think I can because the phones currently not able to receive messages.
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MatB

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Any option 5 or 6 will allow to speak with Koodo rep or just press 0, wait for rep, you need to have your account PIN composed of 4 or 6 digit number, if you do not know it they will validate security with your confidential infos on the file
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Zaphod Beeblebrox

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For what you need, you do not have to have a Self Serve account
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Colin James Goodwin

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I got it, thanks. I just have to call my grandma since she did all the paper work and get her to give me the PIN. Thank you for helping

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