Public Mobile Credit

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  • Updated 4 months ago
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Former Public Mobile customer here. I ported to Koodo yesterday following the promotion email that went out that outlined the promotional plan rate as well as a $100 credit. My Koodo contract and first bill estimate do not show this $100 credit anywhere. It looks like this credit should be available for both in-store and online activations.

The text read:
"[...] PLUS get a one-time $100 bill credit! Offer valid for (my phone number). Redeem at your nearest Koodo location or online at https://koo.do/gocustomer-service. Show this msg and use promo code (code) to redeem along with 2 pieces of ID."

Can you please confirm if the credit has been applied to my account? I would not have paid the $15 to get a SIM card and switched otherwise. And today I learn that Public Mobile is not going ahead with their price increase.
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Tiffany

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Posted 4 months ago

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Dinh, Mobile Master

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hi Tiffany,
Did the $100 have some requirements like upgrading with a Tab or something?. If you have a written record of the $100 credit and you followed their requirements, Koodo would honor it.
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Bernard, Official Rep

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@Tiffany, you haven't gotten a bill yet. Bill credits are applied to the invoice (1st or second typically) once they are ready. 
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Matt Schlosser

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I recv'd my first bill and it shows no mention of this credit.
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Bernard, Official Rep

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Likely because you were so close to the bill cycle it never made it into the first invoice. As I mentioned above, in cases like this it appears on the second invoice. 
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Chris P, Official Rep

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Hey Matt! The credits could take up to 3 bill cycles to be applied to the account. If you would like, we could double check to make sure you are eligible for the credit by sending us a Facebook private message at https://m.me/Koodo. Thanks!

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