provide basic service free

  • 1
  • Idea
  • Updated 5 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer relevant

as a 50+ customer that does not do everything online, I find value as long as I don't have any questions or service. Recently I needed information, went to Best Buy, and because I was not buying a new phone they simply referred me to the web support. Next time i need answers or service, I will switch to someone who charges more but actually delivers service and answers questions.
Photo of Miles Harrison

Miles Harrison

  • 70 Points

Posted 5 years ago

  • 1
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,676 Points 100k badge 2x thumb
You are aware that you can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or *611 from your koodo phone and ask questions free of charge, right?

Hours of Operation

•Monday – Friday: 10am - 9pm
•Saturday: 9am - 7pm
•Sunday: 9am - 7pm
Photo of Sophia

Sophia, Mobile Master

  • 142,994 Points 100k badge 2x thumb
Best Buy is not a Koodo owned store, they just sell Koodo stuff... and I guess it depends on the goodwill of the employee to help you out or not. Not that I agree with not helping! Just saying it's not Koodo's fault in this case that you did not receive service.

Since you made it this far though (to this site), ask away and we'll all be MORE than happy to answer any question you may have :)
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
You got it right Miles! You have all the freedom to pick anyone as you cellphone company. And as you said, if you need more service and you are willing to pay for it I doubt anyone will stop you. That said you get plenty of help here for free. :-)
Photo of Some random Mobile Master

Some random Mobile Master, Mobile Master

  • 39,554 Points 20k badge 2x thumb
I get Miles' point, however, some people really do abuse this "hold my hand" help process. I once seen someone at the FutureShop kiosk who was asking the rep how to add contacts to her new phone. Helpful rep proceeded to teach the lady how to do this, no problem. How did she thank him? By pulling out a sheet full of all her contacts, hinting that he adds all of them for her. I mean... Come on! I love helping people, I really do, as long as they're willing to learn AND remember what they're taught. Absolutely not pointing at Miles though, I do not know what his concerns were so I can't judge on that.
Photo of Starfox

Starfox

  • 5,718 Points 5k badge 2x thumb
...another situation where Koodo gets blamed because a 3rd party vendor did not want to go outside of the support boundries...classic
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,404 Points 100k badge 2x thumb
I HATE that this kind of stuff happens... it gives us a bad name.
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,808 Points 50k badge 2x thumb
As an agent I tend to get calls often about Future Shop, Mobile Shop, Best Buy, Wal-Mart employees "passing the buck" off to Koodo and the customers are angry because Koodo didn't help them. I try my best to explain why they can't help especially for repairs and that they are NOT Koodo, they only sell the products but sometimes, not all the time, it falls on deaf ears. On a rare occasion it gets the best of me but you can't please everyone.

@Miles, next time you have an issue or question, just call Koodo with the number that Timo has provided or head on over to a Koodo Kiosk, not an authorized dealer. No offense to the amazing dealer employees out there, I hope... :/
Photo of Joyce O Barkhouse

Joyce O Barkhouse

  • 74 Points
If you have tech problems you can't get 611 on the weekend . if you want to change something over the phone you have to pay a charge or they tell you to go on line .myself I like to talk to a live person.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,676 Points 100k badge 2x thumb
Tech support and customer service are both available 7 days a week.
Photo of Sumaya K.

Sumaya K.

  • 7,350 Points 5k badge 2x thumb
Hi Miles, I'm sorry to hear you had a bad experience at a Best Buy recently. Which location was it? I'll be sure to relay on this information to our appropriate teach members.

This conversation is no longer open for comments or replies.