Protection plan question

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  • Question
  • Updated 10 months ago
  • Answered
My phone will arrive in the next couple days and I'm wondering if it's ok to start using phone before setting up protection plan. I won't be able to make it to a kiosk till the weekend but an eager to use asap .The phone is a Samsung s7 edge
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Derek Weimer

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Posted 1 year ago

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Dennis, Mobile Master

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As long as the phone doesnt get damaged you should have 15 days to purchase
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Daniel, Employee

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Hi Derek! You have 60 days after the phone purchase date to enroll on the Koodo Phone Protection. Here's more info: :)
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Hi! Does this time frame for purchase still apply?
Secondly, say I had a phone issue (pretend my device died altogether), what's the turnaround time on a replacement through Phone protection?

Thanks! :)
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Allan, Mobile Master

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It still is indeed within 60 days still. As for turn around time it would be dependant on the situation. I've seen within a week and longer. Maybe someone with experience getting a repair/replacement can give some insight.
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Mayumi, Mobile Master

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This link have info about the plan.
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Thanks for the info, both of you!