Protection plan question

  • 1
  • Question
  • Updated 1 year ago
  • Answered
My phone will arrive in the next couple days and I'm wondering if it's ok to start using phone before setting up protection plan. I won't be able to make it to a kiosk till the weekend but an eager to use asap .The phone is a Samsung s7 edge
Photo of Derek Weimer

Derek Weimer

  • 370 Points 250 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 196,890 Points 100k badge 2x thumb
As long as the phone doesnt get damaged you should have 15 days to purchase
Photo of Daniel

Daniel, Employee

  • 5,714 Points 5k badge 2x thumb
Hi Derek! You have 60 days after the phone purchase date to enroll on the Koodo Phone Protection. Here's more info: :)
Photo of Cory


  • 10,502 Points 10k badge 2x thumb
Hi! Does this time frame for purchase still apply?
Secondly, say I had a phone issue (pretend my device died altogether), what's the turnaround time on a replacement through Phone protection?

Thanks! :)
Photo of Allan

Allan, Mobile Master

  • 62,896 Points 50k badge 2x thumb
It still is indeed within 60 days still. As for turn around time it would be dependant on the situation. I've seen within a week and longer. Maybe someone with experience getting a repair/replacement can give some insight.
Photo of Mayumi

Mayumi, Mobile Master

  • 115,204 Points 100k badge 2x thumb
This link have info about the plan.
Photo of Cory


  • 10,502 Points 10k badge 2x thumb
Thanks for the info, both of you!