Proof of purchase of pixel

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  • Updated 2 weeks ago
I am having issue with my pixel and they want proof of purchase so that they can give me a new phone. I am unable to find my box, and I am wondering how koodo can send my my proof of purchase. I do have a tab balance, do I have to pay this off first? I checked my emails and I didn't get a proof of purchase.
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Chris Drew

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Posted 3 weeks ago

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Camilo_A

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Hi there!

When you say THEY, who are you referring to? The extended warranty company? 

Proof of purchase could be your Customer Service Agreement, could be also the sales receipt given to you when you purchase the phone...

If you are trying to get your phone fixed or replaced using the extended warranty, the answer is no, you do not have to pay off your TAB to deal with extended warranty.! 
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Dennis, Mobile Master

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Would your email with your online order confirmation work?