promotional rate not shown on bill

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  • Question
  • Updated 6 months ago
I signed up with Koodo on Dec. 21 for a Talk and Text plan and was told my rate would be $10 off for the first 6 months. My first bill for January does not reflect that, it shows the full rate. 
Should I see the promotional rate when I look at my bill?
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Melissa Castle

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Posted 6 months ago

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Goran, Mobile Master

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It should show up in either your first or second full month. If you don't see it by the next bill I'd send a private message to Koodo via Facebook Messenger or DM via Twitter to get it looked into
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Melissa Castle

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Okay, thanks!
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Robert, Mobile Master

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And the 6 months will start counting after the bill has been applied and not before.