Promotion not showing

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  • Question
  • Updated 1 month ago
I changed my plan but the promotion isnt showing on my plan
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Adam Cormier

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  • confused

Posted 1 month ago

  • 1
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Dinh, Mobile Master

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Hi Adam,

Which promotion you would like ? I saw the $45 2GB in the snapshot
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Adam Cormier

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Ya that one
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Adam Cormier

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I picked it in self serve but dont see it and it says i cant make anymore changes
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Dinh, Mobile Master

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Did you just change your plan? You can only change your plan once per 1 billing cycle
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Adam Cormier

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Ya but how come the promotion didnt apply ?
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Goran, Mobile Master

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Could have been a glitch. Since you tried and it didn't work you can send a private message to Koodo via Facebook Messenger or DM via Twitter explaining what happened and ask to have it changed. They shouldn't charge you since it glitches out. Assuming there was no human error.