promos for an upgraded phone?

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  • Question
  • Updated 2 weeks ago
how do I take advantage of my promos for an upgrade on a phone? It is not allowing me to use it. It says I can get a particular phone for $0 on a medium tab if ordered online. I try to order it and it shows I owe $200.
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Christine Haber

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Posted 2 weeks ago

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Lloyd Willett

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I was wounding same thing thinking of updating my phone all I see is the lgg6 I want to get it for the wifi calling when ever the phone gets it
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Goran, Mobile Master

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Do you go right to the final order page? It should reflect the promo then.
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Christine Haber

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no I didn't, didn't want to go that far. Thanks I will do that. 
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Dennis, Mobile Master

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Make sure you are logged into self serve.

On the phone page where you add to cart, does it show your phone is suppose to be $0?
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canucks4life

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Also if you have an existing tab balance it won't let order to go through online.

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Mats

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Yes but at least it will tell you to pay it. if you dont want to you cant complete order.