Problems with pre-authorized payment method. Not accepting account?

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  • Updated 4 years ago
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I'm trying to set up a pre-authorized payment method with a chequings account. The problem I'm having is that even though the transit number and the institution number are registered as valid, the account number is not being recognized and I haven't a clue as to why. I went to my bank to check if everything was in order and yes, everything was so I'm a bit confused.

I actually changed my account from a savings to a chequings today so maybe there is some delay on the net? Perhaps I'll try again tomorrow. I'm just concerned about having my bill build up.

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Posted 4 years ago

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Dennis, Mobile Master

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If you are having trouble with setting up your pre-auth payments, then feel free to give Koodo cutomer service a call (there are no service fees for calling Koodo)

However, not being able to setup pre-auth payments is no excuse to not pay your bill and have the "bill build up".

Note that it takes 1 full billing cycle for Pre-auth payments to be activated after it has been setup. Until the pre-auth is ready to go, i recommend paying via online banking

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