problems With galaxy ace 2

  • 1
  • Question
  • Updated 5 years ago
  • Answered
I'm having problems with my galaxy ace 2 I've had it less then a month. the screen freezes or goes black. to fix it i have to remove my battery. It's also really slow. Someone help cause I'm about ready to give up. help
Photo of Jessie Bris

Jessie Bris

  • 90 Points 75 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,798 Points 50k badge 2x thumb
With the issue being the phone and with you stating less than a month, bring the phone to any Koodo kiosk and do a straight out swap for a brand new Ace 2. The policies behind such are as follows from the day of purchase;

Within 14 days - money back guarantee assuming no physical damage...or swap for another kind of phone
Days 15 - 30 - straight exchange for the same model phone, brand new
Photo of Jessie Bris

Jessie Bris

  • 90 Points 75 badge 2x thumb
I won't be able to within the 30 days. I live outside of Edmonton and won't be there on time. I'll be there a few days late. I had the ace 1 and it broke so I got a new one yet still had the same problems. I'm so frustrated
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,798 Points 50k badge 2x thumb
Did you have a lot of apps on the phone?
Photo of Jessie Bris

Jessie Bris

  • 90 Points 75 badge 2x thumb
No I've added about 8
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,798 Points 50k badge 2x thumb
Is there a Koodo kiosk close to where you are now?
Photo of Bob Smith

Bob Smith

  • 1,492 Points 1k badge 2x thumb
I have this phone and honestly, this is a budget phone and your issues aren't something I'm already familiar with. This phone is slow, laggy and freezes at times. I've never had to remove the battery to fix it though and I think what's happening is a program just froze and it hasn't errored out yet.

For example, the most common case of my phone freezing is when I'm surfing the net on it. The browser will lock up and the phone will become unresponsive to any button presses. Eventually an error message will come up saying, the program has become unresponsive would you like to close the program? at which time you can choose yes. Now during this freeze the phone can be locked onto the webpage I was looking at or the screen will just be black.

Now, I'm just guessing here, but I don't think a battery removal was necessary in these cases. When it freezes, all button inputs become unresponsive so you can't restart the phone or anything. However, the error message saying a program is unresponsive can take a minute or longer to pop up, so your phone will be unresponsive until then. Therefore, I'm just guessing that you took the battery out first before waiting for the error message.

I plan to upgrade phones later this year (hoping nexus 5 is sweet and same price as nexus 4) because these issues are annoying. The phone also feels sluggish the longer you use it and I'm always constantly clearing the ram from the task manager and this speeds up the phone to normal speeds until it starts to feel sluggish again, which I then clear the ram again. It's also laggy at times, like sometimes you hit the back button and it takes 5 seconds or more to respond to it and actually go back. When this happens, I also clear the ram to fix it. However, I guess sluggish and laggy is kind of the same thing.

This is just not a good phone if you like to have multiple programs open and constantly switch back b/w them. Though you don't have to have multiple programs open to experience these issues as I've had it freeze on me when all I've opened is the web browser. My post was long, but in summary, I don't think your phone is broken because I experience all the same issues as you (I bought mine in dec) and this is just a case of the phone being a low end one and you get what you pay for.

This conversation is no longer open for comments or replies.