Problems with Prepaid

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  • Updated 1 year ago
I just bought my koodo prepaid sim today, paid 23$.
I wanted to activate it, but it said 404 Site not found. So I had to start the whole registration thing again, because my Account wasn't created, so I did. But now my Vouche Number is invalid, so I can't create an account and activate prepaid.
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Herwig Spieler

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Posted 1 year ago

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Sophia, Mobile Master

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Did you get it sorted, Herwig? Where exactly did you get the error message?
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Herwig Spieler

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After I ran through the questions to create this Prepaid thing, I had to insert a payment method. I used the Voucher Code, that was printet on the receipt. Then I clicked ACTIVATE and it said 404. So I neither have my Code, nor my Account and Perpaid.
Please help me.
Thanks
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Sophia, Mobile Master

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Ok, first things first... what exactly did you buy? A prepaid SIM card plus a voucher for top up?

You will need to activate your SIM card first, on this pageĀ https://activateprepaid.koodomobile.com/

That will give you a number and an account. Have you followed these steps already?

How much of a top up voucher did you buy?
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Herwig Spieler

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It was on this site https://activateprepaid.koodomobile.com/
and it failed from step 5 to 6.
I bought a Sim Card and they told me, it costs 20$ for the Sim Card and I get a 20$ credit.
So I followed the instruction and so on. Enterd the things, pressed activate and it said: 404 - Site not found. I have a Sim Card, that's not working, no money, no Account. And I'm hella pissed, but I still try to be friendly, even if it's really hard.
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Sophia, Mobile Master

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Thanks for trying to be friendly, remember we don't work for Koodo and trying to help :) So are you still getting the 404 error now, Herwig? Have you tried to use another browser or clear your cookies?
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Herwig Spieler

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That doesnt matter, because the Code is now invalid, which means its worthless, but I didnt got anything from it! I paid 20$ for nothing! And thats not ok. btw I dont get this error anymore, because this stupid Voucher is worthlesss