Problems with outgoings calls to cuba

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  • Question
  • Updated 1 year ago
  • Answered
Lg g3 just changed from fido
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Posted 2 years ago

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Mathieu, Mobile Master

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Could you elaborate a little more about the issues you are having when calling Cuba?
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My lg g3 was block so i unblocked to get koodo service ,i have reset it a couple times , i called to koodo service centre two times and the say there is not problems with my network signal or nothing that block my cell but and the end i have changed from fido for nothing because i am not able to call to my country ( cuba ) 
When i call there i can hear the sound that a normal call but no body answer , i have call there many times to diferents phones numbers to see what happens but is the same problem every time . 
If some body can help me please
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how are you mathieu , can you help me please , thanks
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Craig Bursey

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I am having the same problem calling Cuba. For the last couple of weeks I have been trying to call Remedios, Cuba.  I am calling 011-53- local number.  It just rings and rings. I email the family and they are home.  Last night I tried and I got a voice message saying there was an error but generally it's just the repeated rings with no answer.   I have been a Koodo customer for four years or more.

I just tried calling my family mobile number and I was able to talk to them, but still the Cuban land line not working.
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Roberto Martínez

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Having the same problem here...i cannot call to fix numbers in Cuba, i think its a Koodo problem because i know friends of mine that make calls all time from Canada without problems, if issues continues i'll move out from koodo.
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Sarah Bernard

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I am having the same problem calling my husband in Cuba.  I had a Koodo plan last year, then had to put my phone on a seasonal hold because I went to Cuba for 6 months.  Now I'm on a new plan and I can't seem to call him.  We can text, he can call me, we can IMO and FaceTime but when I call him it just rings and rings and rings.  He said his phone isn't ringing on his end but he's receiving local calls without an issue so it's not his phone or Cubacel.
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Goran, Mobile Master

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Did you check to make sure in add-ons you have international pay-per-use long distance calling added?