Problems with my plan

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  • Question
  • Updated 2 years ago
  • Answered
Hi, I do recharge my plan on my cellphone and even the transaction was showed in my bank page, but it doesnt work in my phone!! I don't have data and it says that I already waste 10MB, I'm so upset, what can I do?
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Katherine T.

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  • anrgy, confused, sad

Posted 2 years ago

  • 1
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Mathieu, Mobile Master

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Hi Katherine,Did you actually add the data add-on? You can only use data if you have the add-on, you can't use it without it.
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Katherine T.

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Yes, I do! My plan include data
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Mathieu, Mobile Master

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Katherine, no prepaid plans include any data.