Problems with my account number

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  • Question
  • Updated 4 years ago
  • Answered
Something is wrong with my account...
I just topped up my Koodo Prepaid account but I still can't make calls or send messages.
And also the number that appears in my registration is different from the number people uses to call me... What a mess, Koodo!
Photo of Elaine Thrash Oliveira

Posted 4 years ago

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Sophia, Mobile Master

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Can you explain a bit better what errors you are getting? I don't understand what you are saying here:

And also the number that appears in my registration is different from the number people uses to call me
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Chad Burr, Mobile Master

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Firstly, shut your phone down and restart it. What area did you want your number to be?
Hi, Chad.
I did it twice.
I didn't get your question... What do you mean "what area"?
Tks!
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Khaleila

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Hey Elaine,

Are you still having the same issues? I think what Chad meant is your local number "phone number".

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