Problems with account

  • 1
  • Question
  • Updated 2 years ago
  • Answered
This is the second time I've had a message that my account needs to be topped up or it will be deactivated. I've signed up for automatic top ups so don't understand why I'm getting this.
Last time I called Koodo and they said it was a mistake on their end. I just sent them another email. Anyone else have this happen? Hope this is not the shape of things to come...
Photo of ipadfsj

ipadfsj

  • 724 Points 500 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 103,908 Points 100k badge 2x thumb
Hello iPad.

We can not verify what's happens to your account since we are normal customers. I think you would need to call in again
Photo of BobTheElectrician

BobTheElectrician

  • 62,198 Points 50k badge 2x thumb
Best to call in. Plan expiry and deactivation dates seem out of step.

I have some accumulated 10% bonus in my balance for being on auto top-up, and at the end of each month, I do get a more friendly sounding "Just a heads up, your base plan is about to expire" text message, then another one a few days later confirming the auto top-up has been done.

My balance has never been zero, nor have I let the baseplan lapse. It's also an Android phone.
(Edited)
Photo of Brian Paul

Brian Paul

  • 2,188 Points 2k badge 2x thumb
It is seeming that it is just Koodo getting a little ahead of themselves. I had the same thing. This warning came up the night before my auto top up was to take place.
Photo of ipadfsj

ipadfsj

  • 724 Points 500 badge 2x thumb
hi Robert, what's a "normal"customer? I have pre-paid top-upĀ 
Photo of Brian Paul

Brian Paul

  • 2,188 Points 2k badge 2x thumb
ipad, he means that we are all just koodo customers on here. Once in awhile a koodo employee will pop in, but, mostly koodo customers.
Although, there are Mobile Masters on here as well. They too are regular customers, but, have a more in depth knowledge of the ins and outs of the phones and plans.
Hope that helps.
Photo of ipadfsj

ipadfsj

  • 724 Points 500 badge 2x thumb
thanks for the explanation, and to all the helpful normal customers :)
Photo of Brian Paul

Brian Paul

  • 2,188 Points 2k badge 2x thumb
ipadfsj.
I just had the same thing happen to me. If you are on auto top up, don't worry about it. It will auto top up, and the warning will go away.
I am assuming that your plan is scheduled to top up overnight?
Photo of ipadfsj

ipadfsj

  • 724 Points 500 badge 2x thumb
yes Brian, actually I just checked and it has topped up, but with a message like that you're left wondering if it's a harmless mistake or if it actually triggers an account closure
Photo of Brian Paul

Brian Paul

  • 2,188 Points 2k badge 2x thumb
Yes ipad, I had the same fear a couple nights ago. I actually did post on here asking the same question as you.
Maybe this should be put into an idea?
Photo of ipadfsj

ipadfsj

  • 724 Points 500 badge 2x thumb
I also emailed Koodo, I would hope it would trigger an idea to fix the problem, doesn't appear to me that it should be that complicated to solve

This conversation is no longer open for comments or replies.