Problems receiving text messages

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  • Updated 1 year ago
I'm using an LG G5 bought in Nov. 2016 from Koodo online and I can send texts, but at least half of the time, I never receive the reply they send. I'm in Eastern Ontario. If I reboot, it will occasionally fix the problem temporarily. Is this is a phone problem or a network problem and what can I do to fix it? Other than very poor battery life, I like the phone.
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Barry

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Posted 1 year ago

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Allan, Mobile Master

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Are you just not recieving replies from one person or multiple people? What kind of phone is your friend using? Is your friend having issues with other people or just with you?
(Edited)
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Barry

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I don't have that many conversations built up. One friend uses an iPhone, and I never get his messages. Another uses a Moto Plus. I often don't get his. And I do tests from my work BlackBerry and it's sporadic.
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Allan, Mobile Master

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If it's not working correctly on your blackberry as well you may need a new sim. Take it to a Koodo store and they can test everything out for you there.
(Edited)