I paid my bill but my phone isn't working?

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  • Updated 5 years ago
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hello i pay my bill yeastarday and i call service to turn on my phone and i am not available now to call or to do nothing...can u help me and get my phone on?
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Mala Maja

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Posted 5 years ago

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Photo of PZABOY


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Did you try *611 to call service? If your phone is not working call koodo from a landline. Keep in mind if you paid your bill through online banking it can take up to 5 business days until that gets processed.
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Hello Mala,

Your phone has been suspended possibly due to non-payments. No sweat though, call in to our customer service on a different phone @ 1-866-995-6636 to get your phone reactivated. Since, it is a fresh payment, it normally takes a few days for the payment to go through especially if you paid through the bank. So make sure to have your reference number handy.

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