problems accessing voicemail and making calls from Mexico

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  • Updated 3 weeks ago
so my partner is in Mexico right now and wants to check her voicemail. when she calls all she gets is an automated spanish message. she can receive calls but can't make any. also when I try and call her phone and let it go to voicemail it doesn't go  and I get the same automated message. any help or ideas?  has an iPhone 5 on a regular phone plan.  roaming network she is connected to is at&t
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Adm Rchrd

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Posted 4 weeks ago

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David, Mobile Master

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There have been a few folks with similar experiences. Contact Koodo directly and explain, and it should be corrected.
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Dennis, Mobile Master

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You get the same spanish message you call from canada?
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You may both be getting a canned message that the call cannot be completed as dialed. Check this out for the correct calling syntax: