Problems

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  • Updated 5 years ago
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I tried to add a $50 top up card and phone won't let me do anything, even call #611 n today was the expiry date??
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Gloria Frank

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Posted 5 years ago

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Sophia, Mobile Master

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Hi Gloria,

What exactly do you mean by the phone won't let you do anything? How are you trying to top up? If your account expired today, $15 should be used to renew the base plan, and the rest you can use for a booster :)
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Mayumi, Mobile Master

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*611 from your phone
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Sophia, Mobile Master

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Hahaha! I was completely puzzled what you meant, until I saw the * as opposed to the # :)

Did you get it sorted, Gloria?
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Mayumi, Mobile Master

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I know I should use more words to explain. Hehe :P
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Sophia, Mobile Master

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Nah, I just wasn't awake yet :)
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Yannick

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Hi Gloria, you can also call us at 1-866-995-6636 from any other phone :)

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