Problem with self-serve payements?

  • 2
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

Is there a problem with credit card payments? The website keeps declining my card when I try to pay. This is the card I signed up for the account with and paid my previous month's bill with. It's not over the limit.

I went in to a koodoo kiosk two days ago to ask about it, and was told there was some sort of problem with credit cards being accepted by the website. Will this be fixed soon?
Photo of SeeMe EmEes

SeeMe EmEes

  • 80 Points 75 badge 2x thumb

Posted 5 years ago

  • 2
Photo of Mayumi

Mayumi, Mobile Master

  • 115,202 Points 100k badge 2x thumb
Can you pay through the bank for now? If you do online banking, visit your online account and add Koodo as a payee. It usually takes 3 - 5 business days for banking payment to take place though
Photo of Dennis

Dennis, Mobile Master

  • 196,722 Points 100k badge 2x thumb
If the website is not working I would call Koodo customer care 1-866-995-6636 X5.
If they confirm that the credit card system is down on selfserve they might be able to take your payment over the phone. Im not sure but it is worth a try
Photo of Camilo_A


  • 31,746 Points 20k badge 2x thumb
Hi SeeMe... Extremely sorry for the inconvenience this may have caused... There was an issue with the Credit Card payments and that is why you were not able to process it... You can always try at a later time or day, if the problem persist, then you can always contact Customer Service and they will be more than happy to assist you...

This conversation is no longer open for comments or replies.