Problem setting up Self Serve

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  • Updated 4 years ago
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Hello, I just made a new account in my name (I have experience managing my mother's account). I want to log on to self serve to change my phone number and set up a pre-authorized billing agreement. When I log on, all I see is a tab for My Profile, giving me options only for changing my email address, password, or secret question, and an option to link accounts. I entered my name and phone number again to the Link Accounts option, but it says that the "specified object already exists"
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David Jacob Johnson

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Posted 4 years ago

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Paul Deschamps, Mobile Master

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Your self serve account was set up say manager not account owner, you have to call Koodo and have them switch it. Yes that's the only way ;-)

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