Problem receiving incoming texts

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  • Updated 5 years ago
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Over the past two evenings I have had a period of time where incoming texts are not being received. Outgoing texts are going through just fine, but the replies aren't being received. The phone worked fine during the day...this seems to arise in the early evening. Makes no sense. After I rebooted the phone, the texts started coming through. Any ideas? Is this a phone issue or a Koodo issue?
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Peter Bagan

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Posted 5 years ago

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Xavier

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If power cycling the phone fixes the issue seems to be a phone related issue.
What type of phone do you have? so we come out with more ideas.
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Peter Bagan

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Brand new Nexus 5...only 10 days old. Using the Hangouts and not a third party SMS app.
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Zaphod Beeblebrox

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You can always call Koodo tech at 1-866-995-6636 option 6. We can refresh the SMS profiles. There is about 3 tools that would be used to do so. Call from another line as the phone would need to be turned off after the refresh. More often than not, it fixes about 98% of SMS issues.

The other option since the phone is still new, you could always bring it back to the place you got it as the 14 day policiy is still in effect.

Just make sure that the usage is less than the following;

30 min voice
50 SMS or MMS
50 MB of data
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Peter Bagan

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I've already exceeded those usage limits, but I did purchase an in-store extra warranty on the phone from Future Shop so hopefully it wouldn't be a problem to bring the phone back if necessary. Since this has happened twice in less than a week, I think I'll give option 6 a call and do that refresh. It's frustrating to have problems so soon after purchasing a brand new phone.
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Zaphod Beeblebrox

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I could not agree more
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Xavier

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It's not your phone. It's an ongoing issue with Hangouts... You can read more on Google+ Nexus 5 community. We are all experiencing that.

Hopefully the next scheduled update will fix that.

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