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So, basically, last February I moved my number to Koodo, got a phone on the small tab, yadda, yadda, everything's great. I was 18 at the time so I couldn't sign up for the account myself, so it went under my Dad's name. However, everything was managed by me. It was my email that everything was sent to, that was used to log-in to self serve, and I was the one who paid the bill every month.
I turned 19 a few months ago, and while my Dad was in town, we decided to transfer ownership of the phone to me. We went down to a Koodo Kiosk in my city, I provided my ID, passed the credit check, all is well. Guy at the Kiosk calls someone, the guy on the phone confirms everything with me that the phone is gonna be in my name, perfect. Guy at a Kiosk says that since that was the only phone on my dad's account, the account will be cancelled. He asks for my email and I give it to him (which is the same email I used to log into my Dad's account). I get a piece of paper with my account number on it, we create a 4-number password that I'm supposed to remember (I do), I'm on my way.
Now, I try to make a new self-serve account, since I have a new account number. It says that the email is in use (still attached to my Dad's account, even though it was supposed to be cancelled?) so I put in a secondary email to sign up with. I fill in my name, the phone number, password and email, verify the account... but at no point does it ask for my account number. When I log in, I only have a few options, one being Link Accounts. I find a question about this on the Koodo help pages (http://help.koodomobile.com/self-serv...), and it says I need permission from the Account Owner profile. Okay... but I thought that was me now?
I log in to the original account, and it still has my Dad's name associated with my phone number and my phone, even though I thought it was supposed to be cancelled. I can't view anything to do with the plan or phone usage, and if I try and log into it from the Self-Serve app, it says the account was either cancelled or something about a corporate account. So... is it cancelled or not? I change the email on this account to a secondary email so I'm able to use my actual email with my new account, but the problem still remains...
Basically... did the transfer of ownership not work? Why is my Dad's account still active, why is it attached to my phone number, why, if it's still attached, can I not view usage or plan info? How do I get my own self-serve?
Sorry it's so long, I thought more info would be better than less.