Problem with switching plans

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  • Question
  • Updated 3 years ago
  • Answered
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On my online profile, the system doesn't offer $43 plan available on the website when I try to switch my plan, but only offers a $45 dollar plan that gives me 250mb less data. Can you fix this asap please. Thank you.
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Stevne Wang

  • 70 Points
  • frustrated

Posted 3 years ago

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Paul Deschamps, Mobile Master

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Because you can't get the new plans until you pay off your tab in full. Pay it off online through self serve and the new plans will then become available to you and you can start a new tab if you want.
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Hi Stevne! If after paying off your Tab and it's still not available, you will have to drop us a call as well *611 so we can modify your Tab in our system. Have a great one!
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  • 60 Points
Hi there! I'm having the same problem.
I want to switch to the new $33 dollar plan but the website says that it's not possible because, according to them I'm on a spending limit plan, I haven't pay my first bill or I haven't been with Koodo for at least 3 months. None of these are true.
I went to a Koodo shop and they told me they cannot do anything and that I have to call *611.
So I did it but I cannot find the right menu to talk with an actual human being about this problem.
I'm getting quite annoyed by that so I hope I can get some help here.
Thank you

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Robert, Mobile Master

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Press 0 and you might actually get to speak to a human. If it doesn't worn I know that 6 gets you to a human. Make sure you call during opening hours

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