Problem with self-service, impossible to have access to pay my bill.

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I would like to pay my bill , but access is not working. This is supposed to be available on March 8 ... and it's 19. I 'm going to have to pay additional fees because the system does not work? Is there a solution please? Thank you.
Photo of Vanessa Bolduc

Vanessa Bolduc

  • 80 Points 75 badge 2x thumb

Posted 3 years ago

  • 1
Photo of RudyW

RudyW

  • 21,890 Points 20k badge 2x thumb
Refresh your browser and cache. Your computer stored old info and it's stuck. I can access self serve no problem.
I am also facing the same issue. Self serve features are not working, it is saying system upgrade issue. Poor service...
Photo of RudyW

RudyW

  • 21,890 Points 20k badge 2x thumb
It's working fine for me. As I mentioned earlier. Refresh your browser. And you can also use their automated phone system.
Thanks, it is working...
Photo of Jordan

Jordan

  • 2,820 Points 2k badge 2x thumb
Just make sure you stay in the "new version" of the website - the old version is still down. You can pay through the new version.

Or, call *611 from your mobile and pay that way :)
Photo of Vanessa Bolduc

Vanessa Bolduc

  • 80 Points 75 badge 2x thumb
Thank you! It work :)

This conversation is no longer open for comments or replies.