Problem with payment

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 "press 0" mention


I am unable to make a payment using my credit card even though I have same address in both the accounts and keeps on giving error and I couldn't talk to any of the customer care representatives. Whenever i call to 186699KOODO, I can hear only automated voice. Kindly treat this as high priority a I have to make payment within tomorrow.

Andavarayan M
Photo of Andavarayan Muthuraju

Andavarayan Muthuraju

  • 70 Points
  • confused

Posted 4 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
Hi Andavarayan,

We can't access your account, this is Koodo's public community and we are volunteers :) If you need to speak to a person, try to call that number again (or *611 from your Koodo phone) and then hit 0 (zero) a few times, you'll get to speak to someone :)

This conversation is no longer open for comments or replies.