Problem with my prepaid account

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  • Question
  • Updated 1 month ago
  • (Edited)
hello! i have almost 30$ in my prepaid account but I can ́t make any call and I can not receive any call either. What ́s the problem? my phone number is 403-XXX-XXXX.Thanks
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Ainhoa Lopez

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Posted 1 month ago

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Mats

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Is your base plan active and do you have the proper boosters for your phone to work?
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Ainhoa Lopez

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I think so.. I can send messages as usual and I have the automatic top up every month. Is there any way I can check if my base plan is active?
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Ainhoa Lopez

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ok, i got it! I did checked my Booster plan and now everything is good. Thanks !! ;-)