Unintentionally roaming and getting charged for it. (CB)

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  • Updated 2 months ago
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I live in a border town and am frequently in the US. I try to remember to put my phone on airplane mode when I cross the border, but I don't always remember. Every time this happens, I get a text message from Koodo suggesting I purchase a US roaming package, and then I am billed $5.00 for the international text message. Up till now I have been paying these additional charges but I don't believe it's fair and I would like these charges to be removed from my bill.
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Carolyn Cybulski

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Posted 2 months ago

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Paul Deschamps, Mobile Master

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You will have to contact Koodo directly by sending them a Private message to their FB page or Twitter account where they can verify your account and further assist since its dispute on bill charges
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Dennis, Mobile Master

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So to clarify,you are being charged for texting while in the US because you forgot to turn on airplane mode?
Meaning you legitimately sent text messages while in the US?
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Robert, Mobile Master

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Why don't you think it is fair? If you are in the US and you forgot to turn on airplane mode, why do you think theses cages shouldn't be on your bill? I think they are legitimate charges since you did use roaming while in the US. Don't bother contacting Koodo about that, because it's your responsibility to not text in the US if you don't want to get charged.
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Dinh, Mobile Master

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Hi Carolyn,
You mentioned when you traveled to USA, you just received texts and not sent any text at all?

If so, the $5 wasn't for texting in USA. It could be $5/20MB for some data usage in US. You could look into your bill and see what Koodo charged you for. If you don't want to have any data charge, you need to turn off mobile data before roaming.

When roaming, incoming texts are free. If you didn't send any text ($5 for 100 text sent in US), there shouldn't be any charges.
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Chad Burr, Mobile Master

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Depending on your phone, you could actually set it to only connect to Koodo and therefore it wouldn't be able to roam.

This involves turning your network selection from Automatic to Manual and then choosing Koodo or Telus from the list of available providers.

For Android this is under the mobile networks setting

For iPhone it's under settings...cellular.

When you actually want to roam you could just set it back to automatic