Problem with changing phone plans through self-serve (Quebec)

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  • Updated 2 years ago
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Currently there are promotional monthly plans listed for the province of Quebec. After seeing a plan of interest, I decided that I should switch through self-self, since I've been able to do it before this way in the past.

As of right now, I don't have an outstanding tab and am on an old BYOB promo plan: the 34$ 1 gb Quebec unlimited (and yes FYI, I live in the province). However, upon clicking the "change phone plans" after logging in through self-serve, the displayed phone plans are the general ones. In other words, what is currently being displayed for me under the available plans to switch from in Self-Serve do not align with the the promotional plans being displayed in Koodo's website.

Since I want to avoid the fees by switching plans on the phone or by a rep, I want to know if there is a way to remedy this. I really don't understand why the promotional plans aren't being displayed. Thank you ! 
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Andy

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Posted 2 years ago

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Bernard, Official Rep

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Which plan were you trying to switch to Andy?
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Andy

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Hi Bernard, I was planning on switching to either the 49$ for 4 gb or 54$ for 6gb promotional plans; however, I am unable to to select them, as they do not appear under the "Change your phone plan" tab in Self-Serve.
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Andy

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I was planning on switching to either the 49$ for 4 gb or 54$ for 6gb promotional plans; however, I am unable to to select them, as they do not appear under the "Change your phone plan" tab in Self-Serve.

I also had some additional questions that I wish to clarify: these plans includes similar features in current phone plan in terms of minutes, text messages, and features (ie. voicemail, call ID...etc), correct? Thanks
(Edited)
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Léandre Brisson

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@Bernard could you change it for me too? I want the 54$ w/6Gb too. I have the same issue as Andy
(Edited)
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Bernard, Official Rep

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I can't here Leandre. We have to validate/authenticate your account and that requires a tool we have on our Facebook page but not here. Contact us there and we'll get it done.
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Andy

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Thank you so much for your help Bernard, my issue was resolved after speaking to an agent through Facebook, who was able to make the change in plans for me, without a fee after explaining the current situation. It appears that my phone plan, one I got last year, was under the tab system, but the old one. All's good :) Thank you! 
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Andy

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Thank you so much for your help Bernard, my issue was resolved after speaking to an agent through Facebook, who was able to make the change in plans for me, without a fee after explaining the current situation. It appears that my phone plan, one I got last year, was under the tab system, but the old one. All's good :) Thank you! 
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Barry

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I was able to change to the $54 for 6 GB unlimited minutes plan in Quebec at a Koodo Shop, but was not happy that the data overage fees increased a lot. I used to pay $5 for an additional 250 MB of data, but under the $54 plan the cost of additional data jumped to $5 for only 100 MB of data. That works out to $50 for an additional 1 GB of data, which is almost as much as the whole plan cost for 6 GB! I know that I'm saving $6 a month on the plan versus my previous plan, but the data overage cost is far from being shock free!
Come on, Koodo, be a little more fair with that.
i am want to change to and have the same isue. please link me to the right fb message to use please

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