Problem with accessing self serve addons one the app and online

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  • Updated 2 years ago
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I recently went over my data plan accidentally so I want to get a data addon. However, neither the app nor the website will apparently let me do this. Neither will going in to my local store. I called Koodo and was on the phone with them for a while, but I just don't have time for that. When i click manage addons on the website it goes to a black page. Can this please get fixed? It should not be this difficult to add to my plan. 
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Bethany Hamilton

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  • frustrated and annoyed

Posted 2 years ago

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David, Mobile Master

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Although it does not address your access issue, Koodo does not offer data add-ons through self serve. Some plans text you the opportunity to add more data once you hit 100% of your data, while others just allow you to consume data at the overage rate of your plan.
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Melissa, Employee

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Hey Bethany! Are you still having issues with your self-serve account? If so, send us a private message through Facebook or Twitter and we'll be happy to take a look. A David mentioned, we don't offer data add ons; however you should have the option to switch your plan at any time  Thanks! 

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