Problem with access

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  • Question
  • Updated 2 years ago
  • Answered
I purchased an international data minutes and texts and I am now trying to call Canada from Mexicoand I get the message "I am sorry you are unable to make international calls". What do I need to do?
Photo of Elaine Boudreau Heissner

Posted 2 years ago

  • 1
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Chad Burr, Mobile Master

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Login to self serve and add International voice roaming add on to your plan. Wait 5 minutes and restart your phone
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Melissa, Employee

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Hey Elaine! Did Chad's suggestion work? Give us an update :)
There is no option to do what Chad said. How would I do this without getting charged $40 more? I can text, but I can not call. Any other suggestions?
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Daniel, Employee

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Hi Elaine, 

Can you send us an email at
this link:: so that we can access your account and see what's going on? 

Please choose "Social Media" as the type so
that we can address this as soon as possible. 

Thanks you :)