Problem with access

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  • Question
  • Updated 2 years ago
  • Answered
I purchased an international data minutes and texts and I am now trying to call Canada from Mexicoand I get the message "I am sorry you are unable to make international calls". What do I need to do?
Photo of Elaine Boudreau Heissner

Posted 2 years ago

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Chad Burr, Mobile Master

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Login to self serve and add International voice roaming add on to your plan. Wait 5 minutes and restart your phone
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Melissa, Employee

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Hey Elaine! Did Chad's suggestion work? Give us an update :)
There is no option to do what Chad said. How would I do this without getting charged $40 more? I can text, but I can not call. Any other suggestions?
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Daniel, Employee

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Hi Elaine, 

Can you send us an email at
this link:: http://koo.do/11eMLdy so that we can access your account and see what's going on? 

Please choose "Social Media" as the type so
that we can address this as soon as possible. 

Thanks you :)

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