Problem Switching SIM To New Phone

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  • Updated 2 years ago
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My prepaid Nokia got busted and I bought an unlocked AcerZ220 dual SIM phone at Staples. They said it worked on all carriers in Canada but when I put the SIM in it saya NO PHONE instead of saying Koodo like my Nokia did. I cant make or receive calls and the SIM works in my old phone. My account is active-renewed today and if the card is in my old phone it rings when I call it (just cant answer-busted screen) so its not a lack of funds. Ive tried the card in both slots on the Acer
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Tristan Gummow

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Posted 2 years ago

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There's no reason why it shouldn't work. In network setings, make sure the network type is set to the tight type of network. HSPA or WCDMA
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Mayumi, Mobile Master

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Also, restart your phone do a trick most of the times.
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Hey Tristan! Were you able to get your phone to start working? Let us know!
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Tristan Gummow

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Yeah its working but with a few small issues. For example it doesnt register as Koodo it registers as Telus. And all texts show up as Telus as sender and receiver as opposed to the name of the sender. It shows their # at top of the thread but no name just TELUS lol. 
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Ivan, Mobile Master

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Sometimes unlocked phones will display TELUS instead of Koodo. That's no problem, as TELUS is Koodo's parent company and they all use the same network.

For your contact's name to display in the thread, it needs to be saved to the phone. It's a dual-SIM phone and they always show what SIM card is being used (i.e. TELUS).
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Tristan Gummow

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Its even doing it for people in my SIM contacts and ones imported from my Google account. Its like having 40 friends named Telus lol I saw on another forum a person with the same phone on Rogers having the same thing happen, so I guess its just a quirk of the phone and needs something changed in settings or whatever

Got the SMS fixed had to exit Acer QuickStart and now it uses the default Android messaging app