I can't setup self service. The email link I was sent, when I click on it, it says "The profile is not in the pending state." I have used 3 different browsers but I get the same message. I tried creating a profile from the website, after typing in my first name. last name and mobile number, it says "Account could not be found ". To think that I moved from a different provider due to their lack of efficiency to another which is beginning to look even worse is very upsetting.