Problem in activating prepaid

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  • Updated 2 years ago
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I'm trying to activate my new koodo prepaid card, but getting "alternate phone number regex help" error with transfer option and for new number option area code is not listing. please help. 
Photo of Aravind Chandrasekaran

Posted 2 years ago

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Photo of Sophia

Sophia, Mobile Master

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It's quite an annoying bug and it seems a number of customers suffer from it. First, try another browser, or clear all your cookies and history, then try again.

If this does not resolve the issue, send a PM to Koodo on Facebook and they'll activate your account for you. Make sure you refer to this thread :)