Problem after changing email

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  • Question
  • Updated 11 months ago
  • Answered
I changed my email address, clicked on link to validate it in an email I recieved. I can log in with my new email address just fine now but when I want to go to 'Self serve' it says this:

You're still waiting to be approved

Looks like this account has already been linked to another email address. You're still waiting for permission from the owner of that email address. We'll email you once you're approved.

What is the problem please? thank you
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Posted 11 months ago

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Paul Deschamps, Mobile Master

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Hi Marian, If I'm not mistaken I believe you would receive an email to the old email address that you need to respond to and approve the new email.
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David, Mobile Master

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I believe I've seen this before when folks ADD an additional email address rather than changing the address. It may not be perfectly clear in the Self-serve site.
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Gabriel, Employee

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Hi Marian! :) I've looked into this and it looks like your profile on Self-Serve has not been registered properly on your account. Since it is an account-related issue, we will need you to send us a private message on Facebook so we can discuss more about that. 
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will do. thanks