• 1
  • Question
  • Updated 5 years ago
  • Answered
Why cant i purchase my new phone online, when I checkout it just says error
Photo of Jen Lucier

Jen Lucier

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Posted 5 years ago

  • 1
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Is this the first time you are buying or are you buying on an existing account? Make sure you log out, then you DELETE the cookies and retry again...

If you are upgrading, make sure you do not select a PLAN since the system will think that you are ordering another different line...

Also remember that you need a valid Credit Card to place your order...
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Timo Tuokkola, Mobile Master

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The website is also optimized for internet explorer and firefox, using other browsers sometimes also results in errors.
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Chris Petersens

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If you actually told us what the problem is (what specific error message r u getting) we could help you even more.

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