Previous customer with Bell prepaid phone, old Koodo SIM card

  • 2
  • Question
  • Updated 12 months ago
I want to start Koodo Prepaid service again and port my present number.  I have Bell Mobility current service using a ZTE Grand Z933 using GSM/WCDMA.  My old Koodo SIM card starts with 89.
Photo of Kat Esp

Kat Esp

  • 100 Points 100 badge 2x thumb

Posted 12 months ago

  • 2
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 141,482 Points 100k badge 2x thumb
If your koodo sim and/or account has been active for over 90 days you will need to get a new sim card and activate a new prepaid account. You can still port on your number from bell through.
Photo of Kat Esp

Kat Esp

  • 100 Points 100 badge 2x thumb
I guess I have to wait for the SIM card to arrive in the mail or go to a store?  And you're saying if the old Koodo account was active over 90 days?  Thanks.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 141,482 Points 100k badge 2x thumb
You can pick up a prepaid sim at a koodo shop. Prepaid accounts need to have the base plan paid every month to remain active. If the base plan has not been paid for 90 days, the account is deactivated and you will need to sign up for a new one. Sim cards which have been inactive on koodo's network for more than 90 days are likewise permanently deactivated and will need to be replaced.
Photo of Kat Esp

Kat Esp

  • 100 Points 100 badge 2x thumb
Thanks.