Prepay not working

  • 1
  • Question
  • Updated 1 year ago
I have a J3 and want to set up pre pay, problem is every time I do it seems to never keep the settings and automatically go to manual pay option once the bill comes around. Maybe it just doesnt pay right away once I get a bill or has some stupid setting but Id prefer if it just paid the bill when I got it. Again maybe I just dont understand the system that well but pretty sure it should just take the money instead of telling me I owe Koodo money.
Photo of Lucas Hazel

Lucas Hazel

  • 80 Points 75 badge 2x thumb

Posted 1 year ago

  • 1
Photo of Allan

Allan, Mobile Master

  • 56,506 Points 50k badge 2x thumb
Have you signed up for pre-authorized payments? You will most likely have to pay the first bill manually but every bill after that will be paid automatically.
Photo of Lucas Hazel

Lucas Hazel

  • 80 Points 75 badge 2x thumb
Yes, twice
Photo of David

David, Mobile Master

  • 88,952 Points 50k badge 2x thumb
It does not withdraw the money as soon as you receive the bill, but rather about 14 days before it is due, if I recall.
Photo of titaniumtux

titaniumtux

  • 12,912 Points 10k badge 2x thumb

Are you trying to pre-pay a post-paid account? Are you trying to pay by credit card?