Prepaid Talk minutes used is huge different

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My wife purchased 15$ base plan and 500talk booster on Nov.13, also activaction was sucessful.
Yesterday she called local call(From NB Saint Johnt to Saint John) about 10~11min but talk booster usage was 168min "Talk Minutes Used". It should be 10 or 11mins used, right?

It's not make sense why too many minutes charged? just local call not international and LD call.
I also use Kood prepaid but my phone is correct.

What happend on my wife phone?

one more, her phone telecom company name displays as TELUS on phon even if she uses Koodo prepaid sim card. Is is related with this?
My phone displays as Koodo and both phones of us are unlock phones.

Please help me.
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Sang Yoon Bae

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Posted 5 years ago

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Sophia, Mobile Master

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Ooh, if it happened exactly as you described - ONE phone call of 11 minutes max, but 168 minutes taken from your self service account, that sounds like a huge error to me, Sang Yoon Bae!

The fact that Telus is shown doesn't mean anything here, I get that often too... shouldn't make no difference. I suggest you give Koodo a call (*611) and ask why so many minutes were used up. Please post your answer back here (if you don't mind, pretty please) :) I'm very curious to know too!
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Sang Yoon Bae

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I just talked Koodo and I found the reason why my wife talk booster deducted too high.That was the internationa incoming call, She received the call from Korea via SKYPE call forwarding. We thought no deduction for talk booster if we could use via Skype call forwarding. But now, Even if we use Skype, our talk booster could be deducted 2min per 1min calling. Therefore deducted time is right.

But I am still confused, When we use Skype like as above, we pay Skype and Koodo.

For example :
10 mins talk by Skype : 20mins deducted by Koodo
1min per 0.24cent by Skype

Which one is good for me? To receive call by directly not to use Skype?
or To use like as before?

in details
Internet phone from Korea ->Skype phone number->call forward to Kood mobile
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Sophia, Mobile Master

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Ooh Sang, I see but let me clear up something for you first:

Incoming calls will only deduct one minute, even from abroad, not 2. Outgoing calls to Korea would be 5 talk units (minutes) per minute, fyi.

There is a way to avoid taking any minutes at all. Your wife should install Skype on her phone, and NOT forward the number to her cell phone. Make SURE she is on WiFi when she receives the call, and pick it up using the Skype app. That way incoming Skype messages are free, even to her Skype-in number.

I'm very sorry you got charged so many minutes, it's certainly not needed to forward Skype to her cell phone :(
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Sang Yoon Bae

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Hi Sophia, That's the reason why I am a little bit complexed.

When she got the incoming call , she picked it up on WIFI via Skype app.
By the way, time was deducted even though on WiFi status. so i coudn't understand fully.

Surely She received the incoming call on WiFi and picking it up by using Skpe app.

More explain
Incomming call by internet phon from Korea-> Her Skype number-> on Wifi circumstance -> she received the call from her mobile via Skype app.

As your expalins,
How can does she receive the call on mobile without call forward?
You mean the other side is a Skpe user so sky users can call each other on Wifi status with free, right?

But my case is not a skype user. The other side is other company so have to use call forwrd to receive on Kood mobile.

Anyway, Thank you Sophia, I wll check it again. which way is the best method.
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Sophia, Mobile Master

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I think you might be overthinking it a little bit, I hope so :)

You purchased a Skype-in Number, right? This is probably a local number in Korea, so your family and friends can call a number within their own country.

Your wife has a Skype app on her phone, which is connected to WiFi.

If you have set up no Skype forwarding number to her Canadian cell #, it is impossible that her prepaid booster minutes are used... but I suspect she might have gone into the Skype settings to add a forwarding number.

I suggest you go into your Skype account at http://skype.com, sign in, click "Call forwarding" and DISABLE call forwarding.

The people in Korea can still use their own phone to call your Skype number, but it will be free for your wife to receive the calls :)

Hope that explains it a bit better!
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Sophia, Mobile Master

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Oh I meant to ask, what phone does your wife use??? I assumed it is a smartphone that supports the Skype App?
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Sang Yoon Bae

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Sophia, You are right, My wife forgot to turn on Skype app on phone, so mobile phone could be recognized with international call even though phon was on WiFi status. In other word, if Skype app runs on phone on WiFi then mobile phone would be recognized with wifi status, so call is free on mobile phone even if call forwinding to Koodo mobile phone from Skype.
Diagram->
Call Internet phone from Korea-> Skpe phone number -> call forwarding to Koodo mobile-> must be Skype app should be turn on status on koodo phone, if not koodo phone could be recogonized with normal international call.

Thank you so much Sophia, I knew cause by your advise.
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Sophia, Mobile Master

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Perfect, I'm so glad it's sorted :) If your wife has an Android, she should look at this free app: https://play.google.com/store/apps/de...
It will make sure Skype is always started when the phone boots. I have no idea why Skype still hasn't added that feature!

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