Prepaid service not available

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  • Question
  • Updated 4 years ago
  • Answered
I signed up for prepaid service. It's been 4 days and the service is still not available. It's an android phone. The network mode is on gsm/wcdma. The flight mode is off. I have tried restarting the phone. I also tried taking out the SIM card and battery for few minutes. But no luck so far....
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Teena

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Posted 4 years ago

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Chad Burr, Mobile Master

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What phone do you have?

Network selection set to automatic?
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Teena

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Galaxy ace 2x. Yes, the network mode is auto.
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Chad Burr, Mobile Master

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Is this a new phone from Koodo? Where did you get it?
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B2theden

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Is the sim card activated?

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