Prepaid server down on Sundays?

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  • Updated 4 years ago
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Is the prepaid site typically down on Sundays? I bought a new prepaid phone this morning as I am moving tomorrow and I need to activate it today before I pack my computer. My computer won't connect to the koodo prepaid server at all today (main site is okay obviously), even though I was on it last night as we have another prepaid phone with koodo.
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Sheldon Kriston

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Posted 4 years ago

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Jonathan I, Mobile Master

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I haven't heard of any reported outages today. Have you tried clearing your cookies/cache and then try again?
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Sheldon Kriston

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Thanks for replying...I tried what you suggested to no avail. I also tried to see if I could try to activate it through my tablet and I get the same result on the tablet as with my regular computer. I use Safari on my computer and the tablet is an Android system. I have no other issues whatsoever accessing any other webpage on either device.
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Sheldon Kriston

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I went over to my in-laws to try to activate the phone from their computer and I get the same "Cannot connect to the server" error message at their house, so there is definitely server issues with Koodo. Hopefully it gets rectified soon.
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Sophia, Mobile Master

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Where does it give an error, Sheldon? I just tried to go through prepaid activation (though I can't proceed all the way, having no SIM card available) and I got to entering the SIM without any issues. Do you get that far?
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Sheldon Kriston

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On the main page at the bottom, where it has "Activate Prepaid Phone" in the blue banner, when I click on this, the "can't connect" screen comes open.

The same thing occurs if I click on "Prepaid Customers" under Self Serve as I we have another Koodo pre paid phone.
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Sheldon Kriston

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Sophia...just after I answered your question, I checked again and am now able to get to the activation site. It seems rectified...I will attempt to activate my phone!

Thanks!
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Sophia, Mobile Master

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Great! I must have checked just after it came back :) Did you manage to activate everything?

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