Prepaid Problem

  • 1
  • Question
  • Updated 4 years ago
  • Answered
How do i activate my prepaid account? I bought a Nexus 5 from google to replace my lost phone. I want to port my number and activate my prepaid Koodo sim but I cannot receive the confirmation text number as my cell is lost/stolen.
Photo of Lobo Stroski

Lobo Stroski

  • 82 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Hi Lobo,

Sorry to hear about your phone being stolen :( You can activate Koodo prepaid without porting your number: https://activateprepaid.koodomobile.com/

Then go to self service: https://prepaidselfserve.koodomobile.... to port your old number at any later stage.

I don't think porting a number involves receiving a text message, if my memory serves me well, all you need to provide is your old account number and PIN code... I'm sure it will be possible :)
Photo of Lobo Stroski

Lobo Stroski

  • 82 Points 75 badge 2x thumb
Hi Sophia,

Thanks for the quick reply! The link you provided worked.

Lobo

This conversation is no longer open for comments or replies.