prepaid phone doesn't activate online

  • 2
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866

Trying to activate a prepaid phone, Filled in all the required spaces hit activate your phone nothing happened. Does it take a long time to activate?
Photo of Del Storvik

Del Storvik

  • 70 Points
  • sad

Posted 5 years ago

  • 2
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,554 Points 100k badge 2x thumb
Try while the phone is on take out the battery and SIM Card for a minute or so and then replace them both and turn it on and try i
Photo of MatB


  • 32,478 Points 20k badge 2x thumb
Call Koodo Prepaid CSRs and ask them if it was activated, call *611 or 1-866-995-6636
Photo of Lyliana Padilla

Lyliana Padilla

  • 294 Points 250 badge 2x thumb
Hi Del sorry you were not able to activate it seems the prepaid service had some updates that were being done, you are now able to activate through SS, if that still does not work please call customer service at 1866-995-6636 from a land line, also make sure that you are using Internet explorer or Firefox as Self Serve is not compatible with Google chrome or Safari, have a grate day!
Photo of Aubrey Reynolds

Aubrey Reynolds

  • 60 Points
New phone just activated on Friday, and we still get the invalid number message trying to register online, so the problem still exists, apparently. The phone will make and take phone calls and messages, so why is it invalid? I tried the latest firefox and ie9 both, and get the same thing with both.

This conversation is no longer open for comments or replies.