Prepaid phone activated but still says "No SIM card/Emergency calls only" WHY???

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  • Updated 4 years ago
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I received a prepaid phone from my grandchildren and I activated it through the prepaid activation site. I entered the SIM, the IMEI and then paid for the plan using my credit card. Here's the issue ... when I turn the phone on it still says:.. No SIM card/Emergency calls only. The phone is a Samsung (from Koodo) and when I turn it on it says GT-S7560M (whatever that means). Can anyone HELP this granny out please. Thanks!
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Posted 4 years ago

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Timo Tuokkola, Mobile Master

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'No sim card' means the phone can't read the sim card. Make sure it's fully inserted and the right way around, then restart the phone.