Prepaid not activating

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  • Question
  • Updated 5 years ago
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Hi.. my friend just bought a prepaid chip and registered it online, but when she tries to make a call it says that her SIM is unregistered. When she goes back to the registration website and enters the SIM # it tells her that the SIM # is invalid. How can she fix this? We'd rather not run back to a Koodoo store and don't particularly want to pay a fee to contact customer service on the phone...
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Jehan Shibli

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Posted 5 years ago

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Marcus Fenix

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There is no fee to contact customer service.
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Hey Jehan, were you able to get this resolved?

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