Prepaid balance isn't correct

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  • Question
  • Updated 5 years ago
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I just set up an account for Koodo Prepaid. But I'm missing $5 from my balance.

As my top-ups are $5 greater than my charges, yet my balance is $0.

This error came to my attention when I tried adding both booster packs and only one worked. My balance was $25, but it should of been $30, so I needed to add another $5 to get the data booster package as well.

Who/how do I contact to get my $5 added to the account? Don't want to call and get charged x sum for only $5.

Thanks
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Adam Burns

  • 70 Points

Posted 5 years ago

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Sophia, Mobile Master

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Hi Adam, if you are positive your balance is incorrect, you should definitely call Koodo (*611) :)
Edit: calling Koodo is FREE... it only costs money to have a change performed that you can do yourself in self service. Calling about errors is NEVER charged!

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