Prepaid Activation Site Unable to Activate

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  • Updated 5 years ago
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This will be the third prepaid activation (with port) I have done but sadly I am unable to complete and activate. After entering credit card information I keep getting the following. I have tried multiple cards as well.

I can only assume that the credit card backend system is down? But why does this not tell users from the beginning that cards cannot be processed? I just wasted 10 minutes entering info only to be stopped at the end. **pulls out hair**

My concern now is that when I try this again in the morning it's going to give me grief b/c I already entered PIN #'s, email address and passwords.

Come on Koodo, you can do better than this!!!

Unable to Process Transaction
We are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged.
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Chris

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Posted 5 years ago

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Chris

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Just tried again after 9am Monday and it still will not process transactions. Looks like I have to call into customer service after 10am.

Very disappointed.
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Chris

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Update:

Ended up having to activate the phone without adding any boosters - just used the $20 credit against the $15/month plan. This setup the account, activated the handset and started the porting.

I then tried to register the credit card in the online account so I could buy the boosters, but that failed again with the same errors as before.

Ended up calling in to Koodo again and turns out that the COUNT system had kicked in (after 2 unsuccessful attempts) and locked out those cards for 72 hours. Apparently the suite # in the address caused the verification issue even thou it's the valid billing address!

Ended up using an AMEX to buy the boosters and will switch cards later.

What a pain.
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John Lee

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That's really weird because I had a similar problem except it was because I was using AMEX. I then had to use Mastercard and then the purchase worked. I'm not completely sure about it myself.
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Chris

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Indeed.

The big take-away here is that if you have 2 unsuccessful attempts with a credit card, Koodo's system locks out that card for 72 hours.

In my case I had no idea my full and proper billing address was not recognized b/c of the unit #.

Koodo should really make things clearer and easier if your card is unsuccessful. At least indicate to the user to call in to the support team with a phone number.

Looking at all of the printed materials you get when buying a prepaid phone and sim, including the Koodo facts prepaid brochure, the only number listed anywhere is *611. What good is *611 if your phone cannot be activated?? I can only imagine the frustration someone would have if phones and koodo were not familiar and to then run into issues.

*thumbs down*

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